03 67 76 96 43 | 
contact@adopark.fr | 
3.30 am – 12.30 am – 7 days a week
General Terms and Conditions of Sale and Use (GTCS/GTCU))
Article 1 – Legal information
ADOPARK
• Legal form: SAS Aziopark / Trading name: ADOPARK
• Registered office: 10 Rue Jean Monnet, 68870 Bartenheim
• SIRET: 889 195 368 00028 – Mulhouse Trade and Companies Register
• Share capital: €2,000
• Intra-Community VAT number: FR77889195368
Contact
📞+33 3 67 76 96 43
📧contact@adopark.fr
🌐www.adopark.fr
Article 1 – Scope
These General Terms and Conditions of Sale and Use (GTC) govern all parking bookings made with ADOPARK, either via the website www.adopark.fr or by telephone.
These terms and conditions apply to all private customers and imply their full and unconditional acceptance at the time of booking.
This includes the booking of indoor or outdoor parking spaces; the shuttle service is available with every booking but is not compulsory; parking alone is an option; the transfer service cannot be used for journeys other than to or from the airport.
You can contact a local service provider (taxi) for other destinations.
All options purchased are subject to the Terms and Conditions, whether purchased on the website or in person.
In the event of any conflict between these Terms and Conditions and any other document, these Terms and Conditions shall prevail.
Article 2 – Booking
1. Bookings can be made online at www.adopark.fr.
2. Once the booking has been confirmed, the customer receives a confirmation email summarising the key details (dates, times, type of parking, price).
3. The booking is only considered confirmed once payment has been verified.
4. ADOPARK reserves the right to cancel any booking in the event of a breach of these terms and conditions.
Article 3 – Price and payment
1. Prices are quoted in euros, inclusive of all taxes.
2. The rates applicable are those shown on the website at the time of booking.
3. Payment is due immediately upon booking, by credit card via the secure Payplug platform, which complies with PCI-DSS standards. Cancellation and changes are permitted (see clause 8)
4. ADOPARK does not retain any bank details.
Article 4 – Validity of tenders
1. Offers are valid whilst they appear on the website.
2. In the case of a time-limited offer, its validity will be specified in the relevant terms and conditions.
Article 5 – The customer’s obligations
1. The customer undertakes to pay the agreed price and to provide accurate information at the time of booking. Payment is due on the date of booking.
2. The vehicle must be parked in the space indicated by ADOPARK.
3. Depending on the organisation, ADOPARK may ask for the keys to be handed over.
4. The shuttle transfer is for a maximum of four passengers per vehicle. For more than this, prior arrangement is required.
5. The customer is responsible for ensuring that the number of passengers declared is correct. ADOPARK shall not be held liable for any errors resulting in a delay or a missed flight.
6. ADOPARK makes every effort to ensure that transfers run on time, although it cannot guarantee that there will be no delays due to external factors (traffic, weather conditions, etc.).
Article 6 – Parking in indoor car parks
1. The vehicle is parked exclusively inside the secure building.
2. Depending on the activity, ADOPARK may ask you to hand over your keys for organisational reasons.
3. ADOPARK may move the vehicle only within its premises for organisational or safety reasons.
4. These journeys are covered by AZIOPARK’s professional insurance. (Garage policy taken out with Generali)
5. The customer must ensure that their vehicle is in good working order (engine, brakes, battery, etc.) when dropping it off.
6. Optionally, a vehicle inspection can be carried out for €10.
– It involves a visual inspection at the time of collection and return.
– Unless this option is selected, the customer acknowledges that no joint report will be drawn up.
Article 7 – Options and additional services
1. Any optional extras or additional services booked via the website or in person require the customer to hand over the vehicle keys. The cost of holding the keys is included in the price of the selected options.
2. The list of available options and services can be viewed on the website www.adopark.fr.
3. Services provided as part of the optional modules are covered by ADOPARK’s professional indemnity insurance.
4. Any movement of the vehicle required to carry out an option is carried out by authorised and trained staff. These operations are governed by internal procedures, including, in particular, a vehicle inspection.
5. Any complaint regarding the provision of an option or the condition of the vehicle must be reported at the time the vehicle is returned and before leaving the car park.
Any complaint made after the vehicle has left the car park cannot be considered.
Article 8 – Liability
1. ADOPARK accepts no liability for the theft of any personal belongings or items left inside the vehicle.
2. The company shall not be held liable for minor damage (micro-scratches, small dents, mechanical faults) unless there is evidence of direct fault on its part.
3. ADOPARK cannot be held liable for delays caused by traffic, weather conditions or any external circumstances beyond its control.
4. ADOPARK shall only be held liable in the event of a proven breach of its contractual obligations or proven negligence.
5. ADOPARK accepts no liability in the event of a flat battery, the appearance of warning lights (engine, electronics, etc.), mechanical or electronic faults, or a puncture occurring during the parking period, unless the fault is directly attributable to the company.
These incidents are due to normal wear and tear on the vehicle or to causes beyond the control of the car park service.
Article 9 – Cancellation, changes and cancellation insurance
1. Cancellation insurance:
At the time of booking, the customer may take out cancellation insurance for a fee of €2. This insurance allows the booking to be cancelled up to 1 hour before the scheduled shuttle departure time, with a full refund provided without the need for justification. After this deadline, or in the event of a no-show, no refund will be made except in cases of duly justified force majeure (death of a close relative, serious accident, hospitalisation).
2. Without cancellation insurance:
Unless this option is taken out, the booking is firm and final. Any cancellation, regardless of the reason or the date, does not entitle the customer to any refund or
compensation.
3. Amendment:
Any requests for changes (date, time, vehicle, etc.) must be sent to contact@adopark.fr. Changes are subject to ADOPARK’s approval and cannot be guaranteed less than 24 hours before the scheduled departure.
Article 10 – Complaints
1. These claims procedures apply only to vehicles for which the keys have been handed over to ADOPARK as part of the service.
For vehicles where the keys have not been handed over to ADOPARK, parking is carried out at the customer’s sole responsibility and ADOPARK cannot under any circumstances be held liable.
2. Any complaint regarding the condition of the vehicle or the provision of the service must be reported immediately to ADOPARK staff when the vehicle is returned, and must be done before leaving the car park.
3. Should any damage be found, the vehicle may be inspected on site by a member of ADOPARK staff in order to draw up, if necessary, a joint report.
4. No claims regarding the condition of the vehicle will be accepted once the vehicle has left the car park.
5. Any complaint must be accompanied by the information required for it to be investigated, including the booking reference, the date of the service and a detailed description of the facts.
6. Complaints must be submitted in writing (by email or via the contact form available on the website www.adopark.fr) within 48 hours of the service being completed.
7. Complaints will be dealt with in accordance with the provisions of Article 8 – Liability of these Terms and Conditions of Sale/Terms of Use. Any claim that does not comply with these terms and conditions may be rejected.
Article 11 – Right of withdrawal
In accordance with Article L221-28 of the Consumer Code, the 14-day right of withdrawal does not apply to booking services linked to a specific date or period. Consequently, no right of withdrawal may be exercised in respect of the services offered by ADOPARK.
Article 12 – Force majeure and adverse weather conditions
ADOPARK shall not be held liable for any failure to fulfil its obligations resulting from an event of force majeure (strike, natural disaster, fire, flood, etc.).
In the event of exceptional weather conditions (hail, thunderstorms, flooding), the customer bears the risks associated with their vehicle, whether or not it is insured.
Article 13 – Protection of personal data (GDPR)
1. Data controller: SAS AZIOPARK, 10 rue Jean Monnet, 68870 Bartenheim.
2. Purposes: booking management, invoicing, customer relations.
3. Data collected: surname, first name, telephone number, email address, booking details.
4. Retention period: limited to the time required to fulfil the service and comply with legal obligations.
5. Rights: access, rectification, erasure, objection, restriction (Articles 15 to 22 of the GDPR).
6. To exercise your rights: direction@adopark.fr.
7. Complaints may be lodged with the CNIL (www.cnil.fr).
8. For further information, please see our privacy policy at www.adopark.fr/politique-confidentialite.
Article 14 – Mediation and amicable settlement of disputes
Any complaints can be made to ADOPARK’s after-sales service by emailing contact@adopark.fr.
In accordance with Article L612-1 of the Consumer Code, customers may, free of charge, refer any unresolved dispute with ADOPARK to a consumer ombudsman.
Competent ombudsman: CM2C – Centre for Consumer Mediation run by Court-Appointed Mediators
Address: 14 Rue Saint Jean, 75017 Paris
Website: www.cm2c.net
Email: contact@cm2c.net
Article 15 – Governing law and competent court
These Terms and Conditions are governed by French law.
In the event of a dispute, the consumer may refer the matter to:
– or the court in his or her place of residence,
– or that of AZIOPARK’s registered office.
Article 16 – Relations with partners and travel agencies
These General Terms and Conditions of Sale and Use apply exclusively to private customers booking directly with ADOPARK.
Commercial relations between ADOPARK and its business partners (including travel agencies, tour operators, transport companies and other intermediaries) are governed by a specific partnership agreement entered into between the parties.
Consequently, these partners undertake to refer exclusively to the terms of the contract signed with AZIOPARK regarding the management of bookings, pricing conditions, liabilities and payment terms.
These Terms and Conditions of Sale/Terms of Use are therefore not enforceable against them.
Appendix – Specific terms and conditions for the valet service
1. Meeting point
The valet parking service is available at EuroAirport Basel-Mulhouse-Freiburg, at the Express car park on the French side or the Swiss side, depending on the choice made by the customer at the time of booking.
The customer must ensure they arrive at the meeting point of their choice. Should they arrive at the wrong location, ADOPARK cannot be held liable for any delays, additional costs or difficulties in collecting the vehicle.
2. Vehicle inspection report
A vehicle inspection is carried out when the vehicle is collected and when it is returned, via the business app WeProov.
This review includes, in particular:
• photos of the outside of the vehicle,
• photos of the dashboard, including the mileage and the any indicator lights.
The customer’s signature on the handover report constitutes confirmation of the vehicle’s condition as recorded.
3. Third-party liability insurance
Any movement of the vehicle carried out by ADOPARK staff as part of the valet service is covered by an professional indemnity insurance.
4. Parking area
The vehicle is parked in the car park operated by ADOPARK, located 10 Rue Jean Monnet, at the location corresponding to the the type of seat chosen by the customer when booking (exterior, interior).
5. Returning the vehicle
When the vehicle is returned, a condition report is carried out with the customer via the WeProov app.
Signing the handover report confirms the condition of the vehicle. No claims will be accepted once this inventory has been signed off and after departure the client’s.
6. Technical faults and incidents
ADOPARK shall not be held liable in the event of a mechanical or electronic fault occurring during the parking period, in particular in the event of engine failure, flat battery, puncture or technical fault, unless it can be proved that ADOPARK was directly at fault.
7. Personal belongings
Any personal belongings or items left inside the vehicle remain the sole responsibility of the customer. ADOPARK accepts no liability in the event of loss, theft or damage.
8. Additional options and services
Any additional options or services taken out by the customer (e.g. car wash, electric vehicle charging or any other service offered by ADOPARK) may require the Vehicle relocation by ADOPARK staff in order to carry out the service.
The customer expressly agrees to such travel as part of the provision of the selected services. Travel is undertaken by authorised and trained staff.
The list of available options and their terms and conditions can be viewed on the ADOPARK website or at the time of booking.
These documents have been drafted by a specialist lawyer and are protected by copyright. Please do not copy them or you will be prosecuted for copyright infringement.